yesterday was phone calls from hell day at work.

theres one call in particular that i just cannot get over.

first i get a call at 430 for a customer that wants to pick up a costume. sorry, we dont allow customer pickups at this time. she starts screaming at me that we have in the past. and i'm like yes we definitely have but at this time we do not. (we were allowing them until 3pm today.. even tho on the site it says no pick ups at all after Oct 13) so shes like WHY? and i'm like we're really busy because its so close to halloween. and shes yelling NO ITS NOT! HALLOWEEN IS FOUR DAYS AWAY! I'M COMING TO YOUR STORE TO GET MY COSTUME.
so i say: i'm sorry, we're nto a store. we're just a warehouse you're callign the office.
her: IVE BEEN THERE BEFORE WITHOUT A PROBLEM LET ME SPEAK TO YOUR SUPERVISOR!!!.
me: no. that wno't do anything. like i said, we're nto allowing customer pick ups at this time.
her: WHY!!!
me: because we're leaving in 20 minutes.
her: NO YOU'RE NOT. YOUR MACHINE SAYS YOUR THERE UNTIL SIX YOU DAMN LIAR.
me: we're leaving early today. its the end of our halloween rush.
her: you're an idiot i want a supervisor NOW!.
we go back and forth for a while about me not letting her come in and get her costume.. she awnts me to bend the rules and just let her come in real quick.. blah blah blah.. demands a supervisor again..
me: okay hold on. i put rob on the phone.. he tells her the exact same thing. she curses him out and hangs up.
now, if you wanted someone to bend the rules for you, would you call them an idiot and yell at them for 10 minutes?

5 minutes later:
me: hi this is allison how can i help you
lady #2: hi is this anytime costumes
me: yes it is how can i help you?
her: i want to come pick up a costume
me: i'm sorry we're just a warehouse, you cannot do that.
her: no you're not.
me: yes we are.
her: no, you're a store in edison nj.
me: no we're a warehosue in ronkonkoma ny.
her: no your'e not i just called and i'm calling back. im' calling the store in NJ.
me: i'm sorry you must have the wrong number. was it anytimecostumes.com?
her: yes! i'm not a moron.
me: i'm not saying you are, i'm just sayign that we're a warehouse in NY. we dont have a store.
her: yes you do! i've been there and i just called there a few minutes ago and spoke to someone and now i'm calling back.
me: well i dont know who you spoke to but we're really just a warehouse.
her: no you're a store. i want to speak to someone else.
me: speaking to someone else won't change the fact that we're just a WAREHOUSE IN NY.
her: NO YOUR NOT! YOUR A STORE IN NJ!! IVE BEEN THERE!!!
me: are you sure you called anytimecostumes.com before.
her: give me your supervisor yuo OBVIOUSLY DONT KNOW ANYTHING!
me: ya know what, okay. hold on.

i put rob on, he tells her we're a warehouse in ny. she yells at him. says i'm a moron, says we're all morons yells somethign along the lines of "fuckers" and hangs up.

now, its really the 2nd phone call that got to me. i just can't get over it. why the hell would i lie about being a store in nj. like i'd pick up the phone and decide hey this will be REALLY funny, they'll never know and i'll fuck with them telling them that we're not really a store in NJ.. we're actually a warehouse.. lets think of a weird town name. ohhh ronkonkoma. that'll get them.

yeah. no. also the fact that she demanded to speak to a supervisor. like i was some moron they hired who didn't even know that i was working in a damn store. how would i not know?? i just really dont get it.

so glad halloween is over.

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alibali

November 2013

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